Customer service week is the first week of October. It started in 1984 by The International Customer Service Association and the goal was to take time to recognize the great people who deliver great service and value to their customers. In 1992 President George Bush signed a proclamation that stated: A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference.
So what does customer service mean to you? Is the customer service you expect to receive, the same service your business provides to your customers? My customer service experience begins with the first employee that I come in contact with to the last. The first experience I have tells me about the culture of the company. If the service is consistent through out the whole company, I feel as if they were trained properly and professionally. If I reach one employee that is rude, then another one I feel as if that's the culture of that company. Most times after two bad experiences, I will not be back for a third.
Customer service to me is greeting me properly from the first interaction that I have with your company, to the last. Having the employees know the products or services completely and can give well informed information. I am bothered when I ask a waitstaff a question about the menu, and they quickly say, "I don't know", with no desire to find out the information. Customer service is going that extra mile to get information that your customers need to have a more enjoyable experience.
Being polite to your customers, patient, and making sure that your employees are well trained. So this week, make sure that your business has outstanding customer service, do surveys to ensure that what you think your company is delivering is what is being delivered the most important item is VALUE.